I am writing this post as I sit on a bench in front of a Homewood Suites. As I sat working on documents, I struck up a conversation with an employee who was emptying the trash and straightening up outside. I’ll call him “Nate.” One could and should use Nate’s example to train professionals, including members of my benighted species, lawyers. His customer service attitude translates to professionalism and engagement in countless areas of "legal" responsibilities.
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